Payment, Returns, and Shipping
What Shipping Methods Are Available?
We will happily ship anywhere that USPS does- domestically and internationally. All orders are shipped within two business days, Monday through Friday, excluding holidays.
Customer is responsible for correctly designating shipping information. Customers are requested to supply contact email address and phone number in case carrier needs to contact customer regarding shipment. All purchases made via this website are pursuant to a standard shipment contract. As a result, risk of loss and title for products purchased pass to the customer upon delivery of products by Knots Apparel Co to the carrier. Customer is responsible for any and all claims with carrier regarding damaged and/or lost shipments.
A flat charge of $7.00 covers both shipping and handling expenses per purchase. Shipping within the United States will be sent via USPS First Class Parcel. Tracking numbers are provided at time of shipping.
Shipping internationally is charged at a flat rate of $30. All international shipments are sent via USPS.
Do You Ship Internationally?
Shipping internationally is charged at a flat rate of $30. All international shipments are sent via USPS Priority.
How Can I Return A Product?
We want you to be excited about your purchase! If you are not satisfied for any reason within 14 days of receipt, we are happy to exchange your purchase for an item of the same or lesser value or accept a return and refund (minus original shipping cost), providing that returned items are undamaged, clean and in original condition. Return shipping costs are the responsibility of the customer.
If items are missing or were defective when shipped, Knots Apparel Co will attempt to reship immediately if items are in stock. In this particular situation, Knots Apparel Co would pay for the return shipping. Once the returned product is received, your refund will process within 1-5 business days.
Please contact Knots Apparel co at firstname.lastname@example.org with your order number, name and any questions or concerns.
What forms of payment does Knots Apparel Co accept?
We accept Visa, MasterCard, American Express, Discover, PayPal. We do not accept checks or cash at this time.
Care of Goods
How do I care for my neckwear?
Our products are made from cotton and linen fabrics and will undoubtedly wrinkle after use. The recommended care would be to apply steam and light pressure from a correctly set iron. This should take care of the wrinkling for average use.
Where are your ties manufactured?
We work through a manufacturer located on Long Island, NY, where both founders are from! However, our manufacturing partner owns and operates factories both in the US and in China. Depending on the timing, materials, and quantities our orders, the ties could be physically made in either New York or China. The initial order for the launch of the Waslala Collection was produced in China. Our mission is to design inspired apparel of the highest quality, while donating 50% of its profits to our charitable partners. In the future, we would love to commit to 100% locally-made apparel, but we need to appropriately scale the business to allow us to take on this additional challenge!
Is Knots Apparel a non-profit organization?
No. Knots Apparel is a for-profit company that includes giving back into the core of it’s business model. Each product we design was inspired by the charitable work of our partners. Then, 50% of the profit generated from that product is donating back to the corresponding charity. So when you wear your Knots apparel, not only are you raising awareness for the charity by showing off the uniquely inspired design, you are directly impacting goals of our charitable partner.
How often to you donate?
Knots donates to our partners on a quarterly basis. This is certainly subject to change, we continue to learn, grow, and figure out what works best for both Knots and our partners.